Return & Refund Policy

Thank you for shopping with CabinGlow. We want our return and refund process to be clear and fair. Please review this policy before requesting a return.

This policy applies to purchases made directly through https://cabinglow.us. It does not limit any rights or remedies that cannot be excluded under applicable law.

1. Return Eligibility

You may request a return within 30 days after the date your order is delivered.

To qualify for a return, the product must generally:

• Be unused, uninstalled, and in the same condition in which it was received
• Be returned in its original packaging
• Include all accessories, components, manuals, labels, and other items originally supplied
• Show no signs of wear, installation, alteration, misuse, or customer-caused damage
• Be accompanied by valid proof of purchase from CabinGlow

A return request must be submitted within the 30-day return period. Once a return is authorized, the product must be shipped by the deadline stated in the return instructions, normally within seven days after authorization.

Products returned without authorization, sent after the stated deadline, or sent to an unauthorized address may be refused or may not be eligible for a refund.

2. Vehicle and Product Compatibility

Customers are responsible for reviewing the product description, dimensions, specifications, voltage, connector type, vehicle compatibility information, installation requirements, and any other relevant details before placing an order.

Vehicle compatibility can vary based on make, model, model year, trim, configuration, factory equipment, and previous modifications. A product is not considered defective solely because it is incompatible with a vehicle when the product delivered matches the information displayed on the applicable product page.

If you are uncertain about compatibility, please contact us before purchasing or consult a qualified automotive or RV professional.

3. Non-Returnable Items

Unless the product is defective, damaged upon arrival, incorrectly supplied, materially different from its description, or otherwise returnable under applicable law, the following items are not eligible for return:

• Gift cards
• Personalized, customized, or made-to-order products
• Products identified as final sale or non-returnable before purchase
• Products that have been used, installed, assembled, wired, programmed, modified, painted, cut, drilled, washed, or permanently attached
• Electrical or lighting products that show signs of installation or use
• Products damaged through improper installation, misuse, neglect, accident, unauthorized repair, or failure to follow instructions
• Products missing original packaging, components, accessories, manuals, labels, or identifying information
• Consumable, chemical, cleaning, or detailing products that have been opened or used
• Products contaminated with fuel, oil, chemicals, dirt, pet hair, smoke, or other substances
• Items that present a health, safety, or shipping risk after opening or use

These exclusions do not override any non-waivable rights available to the customer under applicable law.

4. How to Request a Return

Before sending any product back, contact CabinGlow:

Email: vausosmjaoaam@gmail.com
Phone: +1 (936) 260-5549

Please provide:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Clear photos or videos when reporting damage, defects, missing components, or an incorrect item

If the return is approved, we will provide return authorization and instructions, including the authorized return address.

Do not return products to the business correspondence address shown on our website unless we expressly authorize that address in writing. Return locations may vary based on the product, supplier, and fulfillment location.

5. Return Shipping Costs

For an eligible return based on a change of mind, ordering error, incorrect size selection, or vehicle incompatibility not caused by inaccurate product information, the customer is responsible for return shipping costs.

If we confirm that a product was damaged upon arrival, defective, incorrectly supplied, or materially different from its description, CabinGlow will provide an appropriate remedy and, where a return is required, will cover reasonable authorized return shipping costs.

Do not arrange or pay for return shipping in a store-error or verified-defect case until you receive instructions from us. Unauthorized expedited shipping, additional insurance, packaging services, or other charges may not be reimbursed.

Original shipping charges are generally non-refundable for change-of-mind returns. When a return results from our verified error, any refund of applicable shipping charges will be handled as required by the circumstances and applicable law.

We do not charge a restocking fee for eligible returns that comply with this policy. However, deductions may apply where permitted by law if a returned product has diminished value due to handling, use, installation, missing parts, or damage beyond what was reasonably necessary to inspect it.

6. Return Shipping Responsibility

Customers must use a trackable shipping service and retain the shipping receipt and tracking information until the return is completed.

For customer-paid returns, the customer is responsible for the package until it is delivered to the authorized return location. CabinGlow is not responsible for return packages lost, damaged, or sent to an incorrect or unauthorized address.

Please package returned products securely. Damage caused by inadequate return packaging may affect refund eligibility where permitted by law.

7. Inspection and Refunds

After an authorized return is received, we will inspect the product and notify you whether the refund has been approved, partially approved, or declined.

If approved:

• The refund will be issued to the original payment method
• We generally issue the refund within seven business days after accepting the returned product
• Your bank, card issuer, or payment provider may require additional time to post the refund to your account

The amount refunded may exclude original shipping charges and customer-paid return shipping costs unless the return resulted from our verified error or applicable law requires otherwise.

We can only issue refunds to the original payment method, except where that method is unavailable or another method is required by law. CabinGlow does not control processing delays caused by banks, card issuers, or payment providers after a refund has been issued.

8. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible, preferably within seven days after delivery. Reporting within seven days helps us investigate the issue with the carrier or supplier, but it does not eliminate any rights that cannot be limited under applicable law.

Please retain:

• The product
• All original packaging
• Shipping labels
• Accessories and components
• Photos or videos showing the issue

Depending on the verified circumstances, available remedies may include:

• Troubleshooting or technical assistance
• Replacement parts
• Replacement of the product
• A partial refund
• A full refund

The appropriate remedy will depend on the nature of the issue, product availability, applicable warranty terms, and applicable law. We may request additional information reasonably necessary to verify the claim.

Do not dispose of a damaged or defective product unless CabinGlow gives you written instructions to do so.

9. Exchanges and Replacements

We do not offer automatic exchanges for change-of-mind returns. If you want a different product, you may return the original eligible product and place a new order.

For a verified damaged, defective, incorrect, or incomplete product, we may offer a replacement product or replacement component when appropriate and available.

If an approved replacement is unavailable, we will offer another remedy consistent with this policy and applicable law.

10. Order Cancellations

You may request cancellation by contacting us as soon as possible after placing your order.

We will attempt to cancel the order, but cancellation is not guaranteed. Orders may enter processing or fulfillment shortly after being placed. Once an order has been processed, transferred to a fulfillment provider, or shipped, it generally cannot be canceled.

If cancellation is no longer possible, you may request a return after delivery in accordance with this policy.

Nothing in this section affects any cancellation or refund right arising from a shipping delay or other circumstance under applicable law.

11. Refused, Undeliverable, and Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned because of:

• An incorrect or incomplete address provided by the customer
• Refused delivery
• Failure to collect the package
• Inability of the carrier to complete delivery due to customer-related circumstances

We may offer, depending on the circumstances:

• Reshipment, subject to payment of additional shipping charges
• A refund of the eligible product amount after the package is received and inspected, less non-refundable shipping costs where permitted by law

Additional carrier fees or return-to-sender charges may be deducted from the refund where permitted by law and where those costs resulted from information or instructions provided by the customer.

If CabinGlow or the carrier caused the addressing or delivery error, the customer will not be responsible for resulting reshipment costs.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Confirm the delivery address on your order
• Check around the delivery location
• Ask household members, neighbors, building staff, or mailroom personnel
• Contact the carrier for delivery details

Then contact CabinGlow promptly with your order number and any carrier case or reference number. We will provide reasonable assistance in investigating the shipment.

A carrier’s “delivered” scan does not automatically determine the outcome of every claim. Claims will be reviewed based on the available tracking information, delivery evidence, carrier investigation, and applicable law.

13. International Orders, Duties, and Taxes

For orders delivered outside the shipment’s originating country, customs duties, import taxes, brokerage fees, and similar government or carrier charges may apply.

Unless otherwise stated at checkout or required by law:

• Customers are responsible for customs duties, import taxes, and related charges
• These charges are not refundable by CabinGlow because they are collected by government authorities or third parties
• Customers are responsible for return shipping and related import or export expenses for change-of-mind returns
• CabinGlow will address reasonable authorized return costs when a return results from our verified error, subject to applicable law

Customers should contact the relevant customs authority regarding possible recovery of duties or taxes paid on returned products.

14. Manufacturer Warranties

Some products may include a separate manufacturer’s warranty. Any manufacturer’s warranty is subject to the manufacturer’s own terms, limitations, and claim procedures.

The availability of a manufacturer’s warranty does not eliminate any obligations CabinGlow may have under applicable law. We may reasonably direct a customer to the manufacturer when the issue falls within a manufacturer-administered warranty, while continuing to honor any non-waivable responsibility applicable to CabinGlow.

15. Abuse and Fraud Prevention

CabinGlow may decline a return or refund request where there is reasonable evidence of return fraud, product substitution, false claims, serial-number mismatch, intentional damage, unauthorized modification, or abuse of this policy.

Any decision under this section will be based on the available evidence and will not limit rights that cannot be excluded under applicable law.

16. Policy Changes

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

The version in effect when an order was placed will generally apply to that order unless a later change is required by law or is more favorable to the customer.

17. Contact Information

For questions about returns, refunds, cancellations, or damaged products, contact:

CabinGlow
Website: https://cabinglow.us
Email: vausosmjaoaam@gmail.com
Phone: +1 (936) 260-5549

Business Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business correspondence address above is not an authorized return address. Do not send products to this address unless CabinGlow has expressly instructed you to do so in writing.

We aim to respond to most inquiries within 1–2 business days, excluding weekends and public holidays.