Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for shopping with CabinGlow. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking, and procedures for delayed or missing packages.

This policy applies to orders placed directly through https://cabinglow.us.

1. Shipping Destinations

CabinGlow primarily serves customers in the United States.

Available shipping destinations are displayed during checkout. If the checkout system does not accept a delivery address, we are currently unable to ship to that destination.

Certain products may be subject to geographic, carrier, size, weight, hazardous-material, or delivery restrictions. If we cannot ship an ordered product to the address provided, we will contact you and provide an appropriate resolution, which may include cancellation and a refund for the affected product.

2. Order Processing Time

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays generally begin processing on the next business day.

Processing may take up to five business days during:

  • Holidays and peak shopping periods
  • High-demand periods
  • Severe weather or transportation disruptions
  • Product availability verification
  • Address or payment verification
  • Other unusual operational circumstances

Processing time is separate from transit time. An order is not considered shipped until it has been transferred to the carrier.

After placing an order, you should receive:

  • An order confirmation email
  • A shipping confirmation email containing tracking information when available

An order confirmation does not mean that the order has shipped.

3. Shipping Fee

CabinGlow charges a flat shipping fee of $6.90 per order unless a different amount or shipping promotion is clearly displayed at checkout.

The applicable shipping charge will be shown before you complete your purchase. No additional shipping charge will be imposed after checkout without your authorization, except where a customer later requests an optional service or reshipment.

Original shipping charges are generally non-refundable after an order has shipped, except when:

  • CabinGlow shipped an incorrect product
  • A product is verified as defective or damaged upon arrival
  • The order is canceled before shipment
  • A refund of shipping charges is otherwise required by applicable law

For orders containing multiple products, items may be shipped separately without an additional standard shipping charge.

4. Estimated Delivery Time

For deliveries within the United States, estimated transit time is generally:

5–10 business days after shipment

Combined with normal processing time, most orders are expected to arrive approximately 6–13 business days after the order is placed.

These timeframes are estimates rather than guaranteed delivery dates unless CabinGlow expressly identifies a particular delivery date as guaranteed in writing.

Delivery estimates may be affected by:

  • Carrier delays
  • Severe weather or natural disasters
  • Holidays and seasonal shipping volume
  • Transportation or logistics disruptions
  • Address verification issues
  • Remote or restricted delivery locations
  • Events outside the reasonable control of CabinGlow or the carrier

Any estimated delivery date shown at checkout, in an order confirmation, or in tracking information is based on information reasonably available at that time and may be updated.

5. Shipping Delays and Your Options

CabinGlow will make reasonable efforts to ship orders within the timeframe stated at checkout, on the product page, or in the order confirmation.

If we determine that we cannot ship your order within the promised timeframe, we will notify you using the contact information provided with your order. Where required by applicable law, we will provide you with the choice to:

  • Agree to the revised shipping date; or
  • Cancel the affected order and receive a full refund for the unshipped product and applicable shipping charges

If no shipping timeframe was provided, CabinGlow will ship the order within the period required by applicable law.

Carrier transit delays that occur after timely shipment will be handled based on the circumstances, carrier information, and applicable law. Please contact us if your tracking information does not update or your package is substantially delayed.

6. Tracking Information

Tracking information is provided for most shipments.

When tracking is available, you will receive a shipping confirmation email containing the tracking number or tracking link. Tracking records may take several business days to appear or update after the carrier receives the shipment.

A tracking number may be created before the carrier physically scans or transports the package. This does not necessarily mean that the package has begun moving through the carrier’s network.

If tracking does not update for an extended period, contact us with your order number so we can review the shipment.

7. Shipping Carriers and Fulfillment

Depending on the product, package size, destination, and fulfillment location, orders may be shipped through carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other regional or specialized delivery providers

The final carrier may differ from the carrier initially handling the shipment. Some packages may be transferred to a local carrier for final delivery.

Products may be shipped from different fulfillment locations. As a result, an order containing multiple products may arrive in separate packages and on different dates.

We do not guarantee that a customer can select a particular carrier unless that option is expressly offered during checkout.

8. Split Shipments

Products within the same order may be shipped separately because of product availability, package size, fulfillment location, or carrier requirements.

If your order is split:

  • You may receive more than one tracking number
  • Packages may arrive on different dates
  • You will not be charged an additional standard shipping fee solely because the order was split

Receiving only part of an order does not necessarily mean that the remaining products are missing. Please review all tracking information associated with your order.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including any required:

  • Apartment or unit number
  • Building information
  • ZIP Code
  • Recipient name
  • Telephone number
  • Delivery instructions

Please review your order confirmation promptly and contact us immediately if the address is incorrect.

CabinGlow is not responsible for delays, unsuccessful deliveries, or additional charges caused by incorrect or incomplete information supplied by the customer, except to the extent otherwise required by applicable law.

10. Address Changes and Order Modifications

To request an address change or order modification, contact us as soon as possible:

Email: vausosmjaoaam@gmail.com
Phone: +1 (936) 260-5549

We will make reasonable efforts to accommodate the request, but changes are not guaranteed.

Once an order enters processing, is transferred to a fulfillment provider, or is shipped, we may be unable to change the address, product, or delivery instructions.

CabinGlow is not responsible for an address-change request that cannot be completed after fulfillment has begun. Customers should not rely on an address-change request until CabinGlow confirms the change in writing.

11. Undeliverable, Refused, or Unclaimed Packages

A package may be returned to the sender if:

  • The shipping address is incorrect or incomplete
  • The recipient refuses delivery
  • The package is not collected within the carrier’s holding period
  • The carrier cannot access the delivery location
  • Required delivery attempts are unsuccessful

After the returned package is received and reviewed, we may offer:

  • Reshipment, subject to payment of applicable additional shipping costs; or
  • A refund of the eligible product amount, less non-refundable original shipping charges and documented return-to-sender costs where permitted by law

If the delivery failure resulted from an error by CabinGlow or the carrier rather than the customer, the customer will not be charged for reasonable corrective reshipment.

12. Lost or Substantially Delayed Packages

If a package has not arrived by the estimated delivery date:

  • Review the tracking information
  • Allow time for recent carrier scans to appear
  • Confirm that the delivery address is correct
  • Contact the carrier when appropriate
  • Contact CabinGlow with your order number and tracking information

We may ask you to cooperate with a carrier investigation or provide information reasonably necessary to verify the claim.

A carrier investigation may require several business days. However, we will not rely on a carrier investigation to improperly delay or deny a remedy required under applicable law.

Depending on the verified circumstances, available remedies may include reshipment, replacement, or refund.

13. Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package:

  • Check all entrances, porches, garages, mailboxes, parcel lockers, and other safe delivery locations
  • Ask household members, neighbors, building staff, or mailroom personnel
  • Confirm the delivery address on your order
  • Contact the carrier for available delivery details
  • Notify CabinGlow promptly

Please provide your order number and any carrier claim or reference number.

A carrier’s delivered status is relevant evidence but does not automatically determine every claim. We will review the available tracking information, proof of delivery, delivery location, carrier findings, and other relevant circumstances.

CabinGlow is not responsible for theft occurring after a package has been properly delivered, except where applicable law provides otherwise. We will nevertheless provide reasonable assistance with carrier inquiries and delivery documentation.

14. Damaged Packages

If a package or product arrives damaged:

  • Photograph the outer package before discarding it
  • Photograph the shipping label
  • Photograph the damaged product and internal packaging
  • Retain all packaging materials, accessories, and components
  • Contact CabinGlow as soon as reasonably possible, preferably within seven days after delivery

Prompt reporting helps us investigate the issue with the carrier or fulfillment provider. The preferred seven-day reporting period does not eliminate any rights that cannot be limited under applicable law.

Do not discard or return the product until you receive instructions from CabinGlow.

15. Delivery Appointments and Signature Requirements

Some shipments may require:

  • A signature
  • An adult signature
  • A scheduled delivery appointment
  • Access to a secure delivery location
  • Additional recipient verification

These requirements may depend on the product, package value, carrier, or delivery area.

The customer is responsible for being available or making suitable arrangements when the carrier provides notice of a required appointment or signature. CabinGlow cannot guarantee that a carrier will honor requests to leave a signature-required package unattended.

16. Delivery to P.O. Boxes and Restricted Addresses

Some products or carriers cannot deliver to:

  • P.O. boxes
  • APO, FPO, or DPO addresses
  • Freight-forwarding addresses
  • Hotels or temporary accommodations
  • Certain remote or restricted locations

Availability is determined during checkout or order processing. If a submitted address cannot be served, we may request an alternative address or cancel and refund the affected product.

17. Freight Forwarders and Reshipping Services

If a customer instructs us to deliver an order to a freight forwarder, reshipping service, export agent, or other third-party recipient, CabinGlow’s delivery obligation is generally completed when the order is properly delivered to that designated recipient, subject to applicable law.

CabinGlow is not responsible for loss, damage, delay, alteration, customs issues, or additional charges arising after the designated third party receives the package, unless caused by CabinGlow or otherwise required by law.

Customers should inspect products before they are forwarded internationally whenever possible.

18. International Shipping

CabinGlow primarily serves the United States. International shipping is available only when the destination is accepted during checkout.

For accepted international orders:

  • Delivery times may be longer than domestic estimates
  • Customs inspections may cause delays
  • The recipient may be responsible for import duties, taxes, brokerage fees, and customs charges unless checkout states otherwise
  • Customs authorities or carriers may request additional information
  • Certain products may be restricted or prohibited from import

Government duties, taxes, and customs charges are not controlled by CabinGlow and are generally non-refundable by us. Customers should contact the applicable customs authority for further information.

If we cannot legally or practically ship a product to the selected destination, we will cancel and refund the affected product.

19. Risk of Loss and Title

Risk of loss and ownership of products transfer only as provided by applicable law and the terms governing the transaction.

Nothing in this policy is intended to waive liability that CabinGlow cannot lawfully exclude, including responsibility for failing to deliver an order as agreed or for other obligations imposed by applicable consumer-protection law.

20. Order Cancellation Before Shipment

You may request cancellation by contacting us as soon as possible after placing your order.

Cancellation is not guaranteed because orders may enter processing shortly after purchase. If an order has already shipped, it generally cannot be canceled and must instead be handled under our Return & Refund Policy after delivery.

If an unshipped order is successfully canceled, the applicable amount will be refunded to the original payment method.

This section does not limit any cancellation or refund right arising from a shipping delay or other circumstance under applicable law.

21. Contact Information

For shipping and delivery questions, contact:

CabinGlow
Website: https://cabinglow.us
Email: vausosmjaoaam@gmail.com
Phone: +1 (936) 260-5549

Business Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business correspondence address is not a customer service location, pickup location, warehouse, or authorized return address. Do not send products or returns to this address unless CabinGlow expressly authorizes it in writing.

We aim to respond to most inquiries within 1–2 business days, excluding weekends and public holidays.

22. Policy Updates

We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with an updated effective date.

The policy in effect when an order was placed will generally govern that order, except where a change is required by applicable law or is more favorable to the customer.